Job Description:
Responsibilities
Manages recovery of overdue loan.
Contacting customers daily/weekly and informing them of their overdue loans.
Following up with customers daily/weekly on previous payment redemption date.
Advising customers on the best payment options and negotiating suitable payment plans.
Thoroughly understands assigned portfolio and product.
Responding to customer queries and escalating accordingly.
Maintaining accurate, up-to-date customer account information.
Reporting accurate customers feedback daily/weekly.
Preferred Requirements
Minimum Qualification: B.Sc/HND.
0 - 2 years relevant work experience.
Candidate must be within the age bracket 21 - 33 years.
Previous experience in tele-collections, tele-marketing, sales and Customer Service will be an added advantage.
Strong Written, Communication and Negotiation Skills.
Strong command of English Language and at least, one other local or international language.
Performance driven, Agile, Teachable and willing to learn.
Ability to collaborate with a team in a fast-paced environment.
Attention to details and strong Listening skills.
Persuasive, sales/marketing and analytical skills will be an added advantage.
Proximity to Maryland (candidates should stay around, Mile 12, Ketu, Anthony, Onipan, Ikeja, Fadeyi, and environs).