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Customer Success Intern

Posted on:

21-Mar-2023

Location:

Abuja

Company Name:

SLN Group

Qualification:

Bachelor Degree in relevant field.

Job Description:

Respond to customer queries in a timely and accurate way, via phone, email, or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share it with our Product, Sales, and Marketing teams
And any other admin task.

Requirements and Skills:

This role is an internship position, and the ideal Candidate should be one looking out to start a career in the Customer Service Success industry

Communication and Marketing students or recent graduates looking for an internship opportunity
0 -1 year experience in Customer Service/Success
Understanding how CRM systems work is a plus
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
Willing to learn and grow
Innovative and Creative
Ability to commute to work location, preferably those living within Apo, Gaduwa, Lugbe, Area 11, Gudu, Durumi axis

Benefits

This is an unpaid internship, however, a transportation Stipend of 30k will be given.

Application closing date:

24-Mar-2023

How to Apply:

Interested and qualified candidates should send their CV / Resume to: hr@slngroup.ng using the Job Title as subject of the email.

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