Job Description:
Our client is looking for an Operations Support Specialist to join their team to work in an OML
Responsibilities:
Provides additional administrative support to the organization for various tasks and projects;
Work in a team environment and assist others as applicable;
Provide support to other areas of the Company as requested or assigned;
Work in a team environment to knowledge share and follow standard processes;
Has knowledge of commonly-used concepts, practices, and procedures within a particular field;
Monitor and coordinate federal and regulatory compliance activities;
Promote culture of safety, compliance, teamwork and continuous improvement;
Support and manage special projects that may be assigned;
Able to work independently with little direction and multi-task and handle various events at once while being extremely productive and timely;
Ability to work in multiple software applications to identify resolution to driver events;
Be the first impression to MassMutual's candidates and new hires by staffing the Human Resources front desk;
Diagnose and resolve problems and enter data into driver tracking system;
Exercise appropriate level of independent judgment on Company proprietary and confidential matters;
Work closely with field personnel to resolve driver events;
Daily office tasks such as filing, recording, maintaining records, running reports, indexing and imaging.
Requirements:
Ability to navigate through multiple computer applications simultaneously;
Proven ability to deliver effective customer service;;
Must have Troubleshooting and problem solving skills;
Proficient knowledge of Microsoft Office programs;
Requires reliable individual that can work in a fast-paced environment;
Minimum 10 years of relevant experience required;
Must accept constructive criticism;
Knowledge and experience in PC and Mainframe applications;
Ability to work effectively in a fast-paced, multi-task environment as a collaborative team member;
Candidate must be proficient in utilizing PEX;
Experience with PEX, SharePoint, data analysis, data visualization, and advanced understanding of Excel;
Outstanding written and verbal communication skills;
Excellent communication, interpersonal, and time management skills;
Call center or rental counter experience preferred.